Refund and Returns Policy

Effective Date: December 6, 2024.

At Kingsaliz, customer satisfaction is at the heart of everything we do. Our Refund and Returns Policy ensures that you have a smooth and transparent experience when shopping with us.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, in their original packaging, and returned within 30 days of delivery.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or customized products.
  • Clearance or sale items, unless they arrive damaged or defective.
  • Opened or used items.

3. How to Initiate a Return

  • Contact our support team at info@kingsaliz.com with your order details and reason for return.
  • Once approved, we will provide instructions for shipping the item back to us.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

  • After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us immediately at info@kingsaliz.com with photos of the item and packaging.
  • We will arrange for a replacement or full refund at no additional cost.

6. Contact Us for Assistance

  • Address: 3416 Simpson 28 Hwy W, Mendenhall, MS 39114
  • Phone: (601) 482-3173
  • Email: info@kingsaliz.com